Policies
Privacy Policy
Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
I. What kind of information do we collect from you when you visit our site?
When you visit goldengroveestate.com.au, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.
II. Sharing of personal information – we don’t do it.
Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.
III. Newsletter Opt-Out.
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.
IV. Consumer inquiries and privacy.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.
V. Protecting your information.
All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern INTERCOASTAL Vineyards relationship with you in the context of this website.
The term “INTERCOASTAL Vineyards” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.
Wine-Specific Conditions
Legal Requirements
You must be 21 years of age or older, to order or receive alcoholic beverages from INTERCOASTAL Vineyards. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from INTERCOASTAL Vineyards are not for resale, and are for personal consumption only.
Credit Card Charges
Orders are by credit card only. We accept Visa, MasterCard, and American Express.
Minimum Purchase
No minimum purchase is required.
States Authorized for Direct Shipment
We are shipping to Califoria at this time.
Shipping Costs
Federal Express Ground is INTERCOASTAL Vineyard’s carrier of choice. Ground shipping is provided by Federal Express Ground at current market rates. *Note – If the customer selects Fed Ex Air as his or her carrier, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.
Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. INTERCOASTAL Vineyards is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.
Returns & Cancellations
We will replace any bottle of wine that is damaged or flawed. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to wine@intercoastalwine.com to arrange for the return of corked or flawed product.
Terms & Conditions
- Membership
- Payment:
- Commitment: By joining, you agree to a minimum commitment of four quarters (one year) of membership payments. An active and current credit card must be on file to retain your club member benefits.
- Failure to Receive Payment: If payment for membership is not received for three consecutive quarters, membership will be automatically terminated.
- Hold:
- Hold Duration: Members are permitted to place their membership on hold for one quarter (3 months) within any 12-month rolling period. Only one hold per 12-month rolling period is allowed. Additional holds within the same period are not permitted.
- Requesting a Hold: To request a membership hold, please submit your request in writing (at least 2 weeks prior to the club processing date). Please send your request via email to wine@intercoastalwine.com
- Effect of Hold: While your membership is on hold, club benefits will also be on hold, including but not limited to member-only event invitations and member discounts.
- Automatic Reactivation: Your membership will automatically reactivate at the end of the hold period.
- Cancellation:
- Cancellation Notice: To cancel your membership, you must provide written notice at least 2 weeks prior to the next club processing date. Please submit your written notice via email to wine@intercoastalwine.com. Failure to provide timely notice may result in the continuation of membership and associated charges for the next billing cycle. Once membership is cancelled, reactivation is not permitted for a 12-month period. Membership may be reactivated based on availability.
- Early cancellation will result in $50 fee
- Final Notification: You will receive a final notification prior to the end of your membership detailing any outstanding orders that need to be collected. Members are responsible for collecting final orders within 60 days of cancelled membership notice. Failure to collect previous orders will result in abandonment of the wine. INTERCOASTAL Wine Company will not be liable for any refund or replacement of such orders, and no further action will be taken to deliver these items.
- Payment:
- Shipping and Returns
- By becoming a shipping customer, the customer acknowledges that alcohol deliveries must be signed for by a 21+ recipient.
- Return of Undelivered Shipments: If a delivery is returned to us due to failure to collect the package, or any other reason attributable to the customer, the customer will be responsible for covering the full cost of shipping to resend the order. Any changes to the shipping address must be communicated to us prior to the wine club processing date to ensure that orders are sent to the correct address. If an order is delivered to an incorrect address due to a failure to update the shipping information, the member will be responsible for any additional costs incurred to redirect or reship the order to the correct address.
- Automatic Shipping Charges: If collection of wine club orders exceeds one year, orders will be shipped to the address on file at the wine club members expense (Flat rate of $30 per club order).
- Sold Out Items: If an order has not been collected within 60 days of the wine club processing date, the customer may need to select a replacement bottle if the varietal or vintage is sold out.
- Uncollected Orders: If shipment is not collected or accepted within the alotted time, the wine will be considered abandoned. INTERCOASTAL Wine Company will not be liable for any refund or replacement of such orders, and no further action will be taken to deliver these items.
- Inquiries: Contact us at wine@intercoastalwine.com
AMERICANS WITH DISABILITIES ACT (ADA) Compliance
INTERCOASTAL Vineyards is committed to accessibility. We have taken the steps to make sure that our website is ADA compliant for people with disabilities. We will continue to review our website frequently to maintain accessibility.
If you have any questions or comments about our policies, please contact us by clicking here.